FAQ

Things don’t always go as planned. In the unlikely event your item arrives damaged, please get in touch with us right away. Please inspect items before signing for the delivery. Please refuse delivery if there is significant visual damage to the outer packaging. Beicemania stands behind our products. We will replace any beicemania item that has a manufacturers defect. Standard wear and tear or abuse are not covered.  Satisfaction of customers is our primary concern. If you have any questions, please feel free to contact us. If you are not satisfied after experiencing, we will refund you 100% of what you paid. No questions asked.
  • Are the beicemania Silicone molds safe for baking?
Generally speaking, silicone is a heat safe material. Our products are made from premium quality materials and gone through stringent quality tests. They are made of high-quality and 100% food grade silicone. It's safe for use in conventional ovens, microwave, refrigerator, dishwasher and freezer from -40℃ to 230℃.
Yes, perfectly safe. All credit card information is handled with the same 256-bit encryption and physical security that banks use.
  • Shipping Rates & Fees

We offer free shipping over 39 us dollar within US. 

  • Sales Tax or VAT

The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. It applies more or less to all goods and services that are bought and sold for use or consumption in the European Union.

There is no VAT in the United States. But even though the United States doesn't have a value-added tax, it does require consumers to pay federal excise taxes on the purchase of gasoline, alcohol, tobacco and other products. In addition, several states and cities collect sales taxes

VAT or sales tax, is the tax you have to pay when you buy goods or services. For further information of VAT and sales tax please contact your local tax administration office

  • Returns
Most items with proof of purchase can be returned within 30 days. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment. Please note that returned items must be in new condition. We cannot accept returns on monogrammed/personalized items, custom upholstered furniture and made to order items. Sorry, we cannot accept returns due to normal wear and tear. 
For returns please contact us first.
  • Refund Policy
Original Receipt - Returns with the original receipt will be refunded in the original form of payment.
Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
Delivery Fees - Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.

Our awesome customer service staff will be glad to help you with any other questions! Just send us send us an email at service@beicemania.com